REFUND & CANCELLATION POLICY
This Refund & Cancellation Policy applies to training programmes, workshops and other paid educational services offered by Quickupp Institute of Marketing & Design (QIMD), operated by Quickupp Softech Pvt. Ltd. (“Quickupp”, “QIMD”, “Institute”, “we”, “us”, or “our”).
By making a payment or enrolling in a programme, you acknowledge and agree to the applicable refund and cancellation terms, subject to applicable law.
1. Admission & Registration Fees
Admission and registration fees are non-refundable, subject to applicable law.
Payment of the admission/registration fee confirms the student's admission process or seat reservation, subject to the applicable program and batch conditions.
2. Cancellation Before Program Commencement
A student may submit a cancellation request before the applicable program commencement date.
However, cancellation or refund requests submitted within 15 days prior to the scheduled program commencement date will generally not be eligible for a refund, subject to applicable law.
3. Cancellation After Program Commencement
Once a program has commenced, program fees are generally non-refundable.
This includes cancellation due to personal reasons, relocation, change of career plans, employment, academic commitments, inability to attend or a decision not to continue the programme.
Any exception will be considered only where required by applicable law or specifically approved by the Institute.
4. Access to Program Services
Once a student has:
- Attended a class;
- Attended a practical session;
- Participated in a workshop;
- Accessed the LMS;
- Received study materials; or
- Started receiving program-related services,
the program fee will generally be non-refundable, subject to applicable law.
5. Partial Refunds
Partial refunds will not ordinarily be provided for:
- Unused classes;
- Missed sessions;
- Non-attendance;
- Unused LMS access;
- Unused study materials;
- Unused practical sessions;
- Unused repeat-batch access; or
- Failure to use available program benefits.
6. Batch Transfer
Students may request a transfer to another batch. Approval is subject to:
- Availability of seats;
- Program availability;
- Institute approval;
- Timing compatibility; and
- Applicable administrative conditions.
Batch transfer is not automatic and may be declined where operationally impractical.
7. Program Rescheduling
If Quickupp reschedules a program, batch or session due to operational, faculty, technical, regulatory or other legitimate reasons, the Institute may provide an alternative schedule or reasonable alternative arrangement.
Where the Institute continues to provide the relevant programme or a reasonable alternative, such rescheduling will not automatically create a right to a refund.
8. Cancellation by the Institute
If the Institute cancels a programme before commencement and cannot provide a reasonable alternative batch or programme, the Institute will communicate the available options to affected students.
Depending on the circumstances, options may include transfer to another batch or refund of eligible amounts, subject to applicable law.
9. Refund Request Procedure
Where a refund request is eligible, the student must submit a written request containing:
- Student name;
- Registered mobile number;
- Registered email address;
- Program name;
- Admission/payment details;
- Reason for cancellation/refund; and
- Supporting documents, where applicable.
Requests should be sent to: info@quickuppinstitute.com
10. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.
Processing time may depend on the payment method, bank, payment gateway or financial institution.
Any legally permissible and applicable third-party transaction charges may be deducted where such charges were disclosed or otherwise applicable.
11. EMI / Financing
Where program fees are paid through an EMI, bank, NBFC or other third-party financing arrangement, the financing arrangement may be governed by separate terms.
Students remain responsible for obligations owed directly to the relevant financing provider.
Approval of a refund by Quickupp does not automatically cancel a separate financing agreement unless the relevant financing provider confirms such cancellation.
12. Placement & Internship
Non-selection for:
- Internship;
- Employment;
- Placement;
- Job interviews;
- A particular employer; or
- A particular salary
does not by itself create a right to a program-fee refund.
Placement assistance and internship opportunities are subject to eligibility, student performance, availability and employer/company requirements.
13. Attendance
Failure to maintain the required attendance does not create a right to a refund.
Students are responsible for meeting the attendance requirements applicable to their programme.
14. Disciplinary Termination
Where a student's admission or access is suspended or terminated due to serious misconduct, unauthorised distribution of program content, confidentiality violations, illegal activity, fraud or other serious breach of Institute policies, the student may not be entitled to a refund, subject to applicable law and the circumstances of the case.
15. Exceptional Circumstances
Requests based on exceptional circumstances may be reviewed individually by the Institute.
Where appropriate, the Institute may request supporting documentation.
Approval of an exceptional refund, credit or adjustment is discretionary unless otherwise required by applicable law.
16. Statutory Rights
Nothing in this Policy is intended to exclude, restrict or waive any consumer right, statutory remedy or legal protection that cannot lawfully be excluded or waived.
Where applicable law provides a mandatory right to cancellation, refund or another remedy, that legal right shall prevail.
17. Policy Changes
Quickupp may update this Refund & Cancellation Policy from time to time.
The latest version will be published on the Website with the applicable “Last Updated” date.
The terms applicable to an enrolled student may also depend on the terms communicated and accepted at the time of enrolment, subject to applicable law.
18. Contact Us
Quickupp Institute of Marketing & Design
Operated by Quickupp Softech Pvt. Ltd.
Suratwala Mark Plazzo, Hinjawadi Rd, Phase 1, Hinjawadi, Pune, Maharashtra 411057, India
Email: info@quickuppinstitute.com
Website: quickuppinstitute.com
